Privacy Policy

1. Who We Are

Silver Spark Studio is a software development and marketing agency providing custom CRM solutions, digital marketing services, automation workflows, and web development.

2. Information We Collect

We collect the following categories of personal data:

• Identifiers: Name, email address, phone number, IP address
• Commercial Data: Service usage, transaction history
• Technical Data: Browser type, device, cookies, log data
• User-Generated Data: CRM entries, contact form submissions
• Automation Data: Workflow activity, form interactions, engagement triggers

3. How We Collect Data

We collect data through:

• Direct interactions (e.g., contact forms, onboarding, support chats)
• Automated technologies (e.g., cookies, tracking pixels, event triggers)
• Third-party integrations (e.g., Go High Level CRM, email marketing tools)

4. Purpose of Processing

We process personal data to:

• Provide, customize, and manage our services
• Execute automated workflows and communication sequences
• Respond to inquiries and support requests
• Send service updates and marketing messages (with consent)
• Monitor performance, improve services, and ensure platform security
• Comply with legal obligations

5. Legal Bases (GDPR)

Under the GDPR, we rely on the following legal bases:

• Performance of a contract
• Consent (e.g., for marketing or automation opt-ins)
• Legitimate interests (e.g., analytics, service optimization)
• Legal compliance

6. Your Rights

7. Cookies and Tracking Technologies

We use cookies, scripts, and other tracking technologies to operate our website and trigger automation workflows. You can manage or disable cookies through your browser settings or opt-out tools.

8. Data Sharing and Sub-Processors

We may share data with trusted sub-processors who support our services, including:

• Go High Level – CRM and automation platform
• Hosting, analytics, and communication providers

All sub-processors are contractually required to comply with applicable data protection laws.

9. International Transfers

Where personal data is transferred outside the EU/UK, we implement safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.

10. Data Security

We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse, including encryption, access controls, and audit logging.

11. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined or to comply with legal requirements.

12. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the “Last Updated” date.

13. Contact Us